Returns Policy

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return policy on all standard products. Made-to-order or bespoke items are non-returnable.

If your item is damaged or incorrect:
Please notify us within 24 hours of receiving your order. We’ll arrange a free return and replacement or refund. To help us process your return quickly, we’ll need a few clear photos or a short video showing the issue.

Important Notes:

• Items must be returned in original packaging and in unused condition.
• Made-to-order or bespoke items are non-returnable.

To start a return, please contact us at info@dry-wipe.com with your order number and reason for return.

Refunds

Once we’ve received and inspected your return, we’ll notify you by email. If approved, your refund will be processed back to your original payment method within 5–7 working days.

Order Changes

Need to update delivery details or contact info? Get in touch with us at info@dry-wipe.com as soon as possible.

Please note: Once an order has been placed, product changes or cancellations may not be possible if the order has already been processed or shipped.

Contact Information

Questions about the Terms and Conditions should be sent to us at info@dry-wipe.com